Customer Service Call Centers
Tapping nearly 20 years of Pharmacy expertise, Emdeon Prescription Benefit Solutions offers health plans exceptional solutions for outsourcing pharmacy and member call support that can save money and provide transparent staff extensions.
Empowered, Efficient Pharmacy Support Reduces Costs
Our trained call center staff serves pharmacies, plan members, Workers’ Compensation case managers, physicians and plan administrators, using pre-defined scripts that make Emdeon transparent to callers.
Quality Assurance & Continuing Education Contribute to Pharmacy & Member Satisfaction.
Emdeon’s SelectRx Call Center strives to meet the highest industry standards and emphasizes quality assurance monitoring as well as the continuing education of our representatives. Extensive reporting of key hourly call statistics enables us to balance staffing based on call volume fluctuations rather than a set number of representatives per member.
Emdeon Prescription Benefit Solutions’ advanced online member price inquiry application enables members to determine the location of preferred pharmacies and access a continuously updated prescription history that includes out-of-pocket and deductible accumulations.
Valuable Advantages
- Cost-efficient call center outsourcing option
- Interim, short-term, or long-term solutions
- Highly trained, toll-free support for pharmacies & members
- Sophisticated tools & training programs
- Optional weekend support
- Optional online advanced member price inquiry application
- Help desk services customizable to client business needs
- Outsourcing call center support can result in significant administrative cost savings and provide consistently high member/pharmacy satisfaction.
- Eliminates the need to maintain in-house call centers
- Interim, short-term, or long-term solutions are effective in filling knowledge gaps, extending staff, and providing robust decision support
