Emdeon Assistant

Emdeon Assistant simplifies patient registration through real-time automation of patient eligibility and information verification tasks. Emdeon Assistant easily interfaces with most existing registration systems and channels efficient search requests to Emdeon contracted carriers with responses generally returned in seconds. Emdeon Assistant accesses a wide range of information from available payers and credit bureaus including:

• Insurance Eligibility & Benefits
• Referrals
• Authorization/precertification
• Claim Status
• Address Verification
• Ability to pay

Automatically initiated searches unleash the true power of Emdeon Assistant. These searches systematically exhaust all available search criteria, often eliminating the need for repeated searches. Condensed payer responses are also available with the most important eligibility data highlighted to provide a quick reference, or excerpt, to the complete HIPAA response. Emdeon Assistant also maintains a powerful Transaction Archive and Report Manager, for easy reference, which provides the ability to review historical transactions by date or individual user and provide a snapshot of EDI transactions processed.

Find the Right Information the First Time You Request It

Emdeon Assistant uses "Smart Search™" technology to systematically exhaust all available search criteria, often eliminating the need for repeated searches. For instance, if a patient is not found using a social security number, the system will automatically continue the search using any additional data provided in an attempt to find a match.

Emdeon Assistant Can Save You Time & Money

Insurance eligibility can be automatically identified in real-time during patient registration using demographic information just entered or previously stored within the system. Returned eligibility and benefit information can be posted directly into the appropriate fields within the insurance segment of the patient's account. If the provider's registration system recipient number differs from the one returned from the carrier, it can be flagged and automatically updated in the insurance screens. Additional response data can be posted into the Notes or Comments.

 

Features

• Identify patients that need financial counseling
• Correctly identify primary payer and coordination of benefits
• Interface with most Hospital Information System or Practice Management Systems
• Access new payers as they become available
• Remain flexible— you choose whether or not to post the data to a patient's account automatically or manually
• Search efficiently with auto-triggered searches, based on criteria you define
• Maintain transaction archive of all real-time EDI transactions

Benefits

• Promote paperless environment
• Access to the most payer connections in the industry
• Verify eligibility in a matter of seconds
• Eliminate "double keying" of inquiry data
• Reduce incorrect billing

Additional

• Additional Payers/Transactions— Virtually all payers and transaction types are available
• Address Verification— Utilizing Address Verification during the registration process will enable you to confirm inaccurate information or locate missing information immediately.
• Financial Counseling— Perform non-discriminatory screening of patients to validate registration information, determine the likelihood of payment, screen for possible Medicaid coverage and qualify charity care eligibility.
• Response Posting— Responses can be posted directly into the application
• Historical Database— Our powerful and easy-to-use Transaction Archive and Report Manager can review historical transactions by date or individual user and provide a snapshot of EDI transactions processed.