Emdeon Consumer Connect

Emdeon Consumer Connect provides integrated billing and payment solutions that simplify consumer billing and payment processes. An innovative suite of print and eCommerce solutions, Emdeon Consumer Connect, facilitates business-customer communications for optimized revenue collection and enhanced customer satisfaction.

Emdeon Consumer Connect delivers comprehensive billing and payment solutions that enable businesses to automate the customer payment process. Our print, online and point-of-service collection suite addresses the challenges associated with billing and collecting receivables resulting in increased collections, improved operational efficiencies and reduced administrative cost costs.

Features

• Emdeon ExpressBill Services provides intuitive statement design and state-of-the-art printing and mailing
• Emdeon Return Mail Manager automates the skip tracing process of mail that is returned as undeliverable
• Emdeon Consumer Lockbox automates the process of sorting, opening, posting, depositing and managing consumer payments
• Emdeon Document Archive provides online viewing of exact replicas of statements and documents that mirror those sent to your customers
• Emdeon Consumer Pay Online offers a self-service customer application that provides online billing and payment management
• Emdeon eCashiering provides an enterprise-wide approach to collecting customer payments
• Emdeon Voice Pay allows patients to make payments towards their outstanding balance from virtually anywhere, anytime over the phone
• Emdeon Merchant Services provides a secure and reliable debit and credit card processing solution

Benefits

• Automates consumer billing and payment processes to help maximize staff efficiency
• Provides clear, detailed online reporting for greater visibility of billing and payment activity to simplify internal auditing and reconciliation
• Increases operational efficiencies by eliminating management of complex paper payment processes
• Improves cash flow through prompt billing
• Reduces customer service inquiries
• Improves point-of-service collection workflow
• Eliminates manual posting and reconciliation processes