Emdeon Consumer Pay Online is a self-service customer application that provides comprehensive and secure online billing and payment management. Emdeon Consumer Pay Online will yield faster collection of customer-owed amounts, improved cash flow, and reduced billing costs, all with less effort and paperwork. Billing will always be current, accurate, and accessible, 24 hours a day, 7 days a week.
With Emdeon Consumer Pay Online, customers receive email updates linking them to a secure section of their provider’s existing website where they can easily view, manage, and pay their accounts online. Customers gain direct access to their account information allowing them to manage account preferences, update demographic information, email customer service staff with billing inquiries, and access FAQs and other helpful information. By bringing billing and payment convenience online, businesses are reducing support calls, increasing billing data accuracy, reducing A/R days, and lowering collection costs.
Features- Integrated, secure online customer account management solution
- No additional software, hardware, maintenance, or custom programming expense
- Direct customer management of account and demographic information
- Customers can securely email customer service staff and access billing policies and FAQs
- Accelerates and increases collections
- Reduces customer support calls
- Increases billing data accuracy
- Gives customers more convenient payment choices
