Emdeon Document Archive streamlines your customer response time, reduces file maintenance, and reduces record storage. Through Emdeon Document Archive’s 24/7 desktop file retrieval and viewing capabilities, you will easily view statements and documents online that mirror those sent to your customers. You’ll resolve customer issues quickly with Emdeon Document Archive’s fast access to high quality, full-color screen statements and documents. Instantly retrieve billing statements from your online browser, from a CD, or both.
Emdeon Document Archive’s online file access service provides full text search and range capabilities for customer documents. Choose the index and sorting option that works best for you. After you forward your billing files, we’ll print and mail your statements, and with Emdeon Document Archive, maintain your documents for three months or up to one year at your convenience. For longer term storage needs, you can choose to have your data burned to CD.
Features- Online statement and document viewing through with a flexible, easy-to-follow interface
- Allows for instant response to customer queries
- Provides more efficient customer communication
- Enhances customer service
- Facilitates faster payments
- Reduces record storage maximizing floor space
