Emdeon eEOB

Emdeon eEOB provides a service for payers who have their own portal, allowing their members the option to stop receiving printed EOBs. By doing so, members can begin receiving an email notification when an eEOB is available for their review online. For payers who use a third party portal, Emdeon can also interface with third party vendors to deliver this solution.

With Emdeon eEOB, members can log onto their payer's portal and enroll to receive a notification via email for all payer communications. Each time a new EOB is available, members will receive an email directing them to the payer website where they are able to view the EOBs in a PDF format. From the website, members have the ability to save EOBs directly onto their computer or print them for their records. eEOBs are also stored in each member's account for seven years to enable long-term access.

Emdeon eEOB offers payers a seamless process that enables the transition of a highly paper intensive process to a simpler and more economical alternative. By adding this solution, payers can continue to move towards a fully electronic payment and communication solution for both their providers and members that directly decreases costs related to postage, paper and printing.

Features

• Customizable email communication
• Automatic bounceback process, including mailing of document
• Timed email release ensures accurate delivery schedule
• Integrates with existing member portal

Benefits

• Eliminates postage, paper and printing costs
• Decreases wasteful paper documentation
• Improves process efficiencies
• Enhances member experience
• Increases traffic to the member portal

Customer Testimonials

"Currently, we have 20% of our employee lives using our online services. Thanks to Emdeon's solution, as new members sign up, we are seeing a 95% adoption rate of eEOBs."
Jay Thomas
Manager of Applications Development
MedCost Benefit Services