Emdeon Consumer Voice Pay

Emdeon Voice Pay is an automated, interactive phone service that allows customers to make payments towards their outstanding balance from virtually anywhere, anytime over the phone.

Emdeon Voice Pay helps improve customer satisfaction by providing more payment flexibility. Customers can use their credit card, debit card or checking account information to make a payment. Emdeon Voice Pay enables customers to quickly make payments over the phone whether your organization's business office is open or closed. Emdeon Voice Pay also provides a convenient payment alternative for customers without an Internet connection to access online bill payment.

Emdeon Voice Pay also improves profitability by automating the payment collection process. Your organization can realize cost savings after implementation by redirecting calls normally handled by customer service to Emdeon Voice Pay. In addition, costly payment posting and billing errors associated with manually processing payments are virtually eliminated.

Emdeon Voice Pay is even more valuable when used in conjunction with Emdeon's integrated consumer billing and payment solution, Emdeon Consumer Connect. The combination of Emdeon Voice Pay and Emdeon Consumer Connect provides a turnkey solution for consumer billing and payment, including a custom payment posting file to automate the entire billing and payment process.

Features

• Accepts inbound ACH, credit and debit payments via phone
• Utilizes payment information captured through phone keypad responses
• Standard script provided with custom script development available to meet your specific needs
• Custom queue routing
• Integrated reporting

Benefits

• Increases profitability by providing an economical payment collection channel
• Improves customer satisfaction with an additional flexible payment option
• Increases staff productivity by automating payment collection
• Virtually eliminates manual processing errors by automating payment collection
• Private, convenient and secure payment acceptance
• Simple and cost-effective way to provide your customers with 24/7 account information access