Emdeon

Emdeon Voice Pay

Emdeon Voice Pay is an automated, interactive phone service that allows patients to make payments towards their outstanding balance from virtually anywhere, anytime over the phone.

Emdeon Voice Pay helps improve patient satisfaction by providing more payment flexibility. Patients can use their credit card, debit card or checking account information to make a payment. Emdeon Voice Pay enables patients to quickly make payments over the phone whether your organization's business office is open or closed. Emdeon Voice Pay also provides a convenient payment alternative for patients without an Internet connection to access online bill payment.

Emdeon Voice Pay also improves profitability by automating the payment collection process. Your organization can realize cost savings after implementation by redirecting calls normally handled by customer service to Emdeon Voice Pay. In addition, costly payment posting and billing errors associated with manually processing payments are virtually eliminated.

Emdeon Voice Pay is even more valuable when used in conjunction with Emdeon's integrated patient billing and payment solution, Emdeon Patient Connect. The combination of Emdeon Voice Pay and Emdeon Patient Connect provides a turnkey solution for patient billing and payment, including a postable 835 (or other file format) to automate the entire patient billing and payment process.

Want to collect payments 24/7 over the phone while reducing call center call volume? Contact us and we'll show you how!

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Features

  • Accepts inbound ACH, credit and debit payments via phone
  • Utilizes payment information captured through phone keypad responses
  • Standard script provided with custom script development available to meet your specific needs
  • Custom queue routing
  • Integrated reporting

Benefits

  • Increases profitability by providing an economical payment collection channel
  • Improves patient satisfaction with an additional flexible payment option
  • Increases staff productivity by automating payment collection
  • Virtually eliminates manual processing errors by automating payment collection
  • Private, convenient and secure payment acceptance
  • Simple and cost-effective way to provide your customers with 24/7 account information access
  • The U.S. Healthcare Efficiency Index is a forum for raising awareness and monitoring business efficiency in healthcare.

    The U.S. Healthcare Efficiency Index is a forum for raising awareness and monitoring business efficiency in healthcare.

  • Emdeon distributes newsletters that supply providers and payers with healthcare news concerning current events or industry trends.

    Emdeon distributes newsletters that supply providers and payers with healthcare news concerning current events or industry trends.