Change Healthcare

Payer Transaction Request

Change Healthcare's payer network is growing and we are always expanding the transactions that are available with each payer. If you are a provider who connects to Change Healthcare through a practice management software system, you may not immediately see new payer transactions as available within your system. While the transaction is live on both the Change Healthcare and the payer's end, your practice management software system vendor must activate the transaction as well. Many times, this project can be far down on the vendor's implementation queue, which can cause a lag in you receiving access to these valuable electronic transactions.

Now Change Healthcare is making it easier for you to request prioritization of transaction implementation from your practice management software system vendor. From this site, you can download a letter template that can be customized with your information and sent directly to your vendor and, hopefully, improve the time to go-live with the transaction in your practice management software system.


  1. Download the letter template.
  2. Customize all highlighted areas with the appropriate information for your business, your practice management software system vendor and transaction type.
  3. Print the letter on your organization's letterhead, sign and mail to your vendor.