Emdeon

Product Support

We're here to help! At Emdeon, we're dedicated to giving you fast, knowledgeable service — simply pick the the option that works best for you.

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Solution Specific Support

Follow the steps below to view your solution-specific support telephone number.

I am a:

What type of Provider are you?

Provider > Hospital or Health System

Please select the service category.

Payer

Please select the service category.

Provider > Hospital or Health System >
Patient Access Management

From the table below, please select the phone number that corresponds to your solution.

Emdeon Assistant

800.819.7965

Option 1

Emdeon Patient Responsibility EstimatorSM

800.819.7965

Option 1

Emdeon Medical Necessity

800.819.7965

Option 1

Emdeon Quick Pay

877.334.8608

Emdeon Revenue & Reimbursement Analytics

800.797.1993

Emdeon Application and Imaging Manager

800.819.7965

Option 2

Provider > Hospital or Health System >
Claims Management

From the table below, please select the phone number that corresponds to your solution.

Emdeon Claim Master®

877.271.0054

Emdeon Automated Secondary Claim Processing

800.819.7965

Option 3

Emdeon Medicare Secondary Billing

800.819.7965

Option 3

Emdeon Medicare Secondary Billing - Accelerated

800.819.7965

Option 3

Emdeon 72-Hour RuleCheck

800.819.7965

Option 3

Enrollment for Sending Claims via Emdeon

866.924.4634

Provider > Hospital or Health System >
Remittance & Payment Management

From the table below, please select the phone number that corresponds to your solution.

Emdeon Payment Automation

801.747.5808

Emdeon Payment Manager

877.271.0054

Emdeon AccuPost

800.819.7965

Option 3

Emdeon Denial Manager

877.271.0054

Emdeon Medicare Manager/DDE Plus

877.271.0054

Emdeon Revenue & Reimbursement Analytics

800.797.1993

Provider > Hospital or Health System >
Payment Integrity Services

From the table below, please select the phone number that corresponds to your solution.

Emdeon Audit & Recovery Services

800.508.3778

Emdeon Accounts Receivable Management

800.508.3778

Emdeon Denial & Appeals Services

800.508.3778

Emdeon Performance Improvement & Prevention Services

800.508.3778

Provider > Hospital or Health System >
Patient Billing & Payment Management

From the table below, please select the phone number that corresponds to your solution.

Emdeon ExpressBill Services

800.537.7563

IXT

877.334.8608

Emdeon Return Mail Manager

800.537.7563

IXT

877.334.8608

Emdeon Document Archive

877.334.8608

Emdeon Patient Lockbox

800.537.7563

IXT

877.334.8608

Emdeon Patient Pay Online

877.334.8608

Emdeon eCashiering

877.334.8608

Emdeon Voice Pay

877.334.8608

Emdeon Merchant Services

Chase Paymentech Terminal Support
(Follow prompts to Veriphone and Omni)

800.354.8893

Chase Paymentech General Support

888.886.8869

Chase Paymentech Software Support

800.254.9556

Emdeon Patient Communications

800.537.7563

IXT

877.334.8608

Provider > Hospital or Health System >
Clinical Exchange Solutions

From the table below, please select the phone number that corresponds to your solution.

Emdeon Clinical Exchange

888.505.8691

Provider > Clinic or Physician Practice

From the table below, please select the phone number that corresponds to your solution.

Emdeon Office

Eligibility & Benefits Verification component

800.533.6869

Emdeon Office

Claims Management component

877.469.3263

Emdeon Office

Reporting & Analytics component

877.469.3263

Emdeon Office

Patient Statements component

877.334.8608

Emdeon Office

Patient Pay Online Express component

877.334.8608

Emdeon Office

Credit Card Processing component

877.334.8608

Emdeon Office

Clinical Tools component

888.505.8691

POS (Tranz380), NetDirect, MAX Customers

800.333.0263

Enrollment for Sending Claims via Emdeon

866.924.4634

Payer > Member Eligibility Management

From the table below, please select the phone number that corresponds to your solution.

Emdeon Real-Time

800.533.6869

Emdeon Hosted Real-Time

800.533.6869

Emdeon Patient Responsibility EstimatorSM

Contact your Payer Support Manager

Emdeon Third-Party Liability Analysis

800.797.1993

Emdeon Medicare Crossover

Contact your Payer Support Manager

Emdeon Provider WebConnectSM

Contact your Payer Support Manager

Emdeon CareComm®

Contact your Payer Support Manager

Payer > Clinical Exchange Solutions

From the table below, please select the phone number that corresponds to your solution.

Emdeon CareComm®

Contact your Payer Support Manager

Payer > Claims Management

From the table below, please select the phone number that corresponds to your solution.

Emdeon Transform

410.428.5422

Emdeon Paper-to-EDI Conversion

866.858.8938

Emdeon Claims Connection

866.858.8938

Emdeon Electronic Remittance Advice

866.858.8938

Emdeon Advanced Claiming

866.858.8938

Emdeon Clinical Integrity for Claims

866.858.8938

Emdeon Vision for Claim Management

866.858.8938

Emdeon Managed Gateway

866.858.8938

Emdeon Provider WebConnect

877.667.1512

Emdeon Claim Attachments

866.858.8938

Emdeon Workers' Compensation & Auto Medical eBills and Attachments

866.858.8938

Payer > Payment Integrity Services

From the table below, please select the phone number that corresponds to your solution.

Emdeon Fraud Prevention Services

877.453.7283

Emdeon Fraud Investigative Services

877.453.7283

Emdeon Clinical Integrity for Claims

Contact your Payer Support Manager

Emdeon Third-Party Liability Analysis

800.797.1993

Emdeon Healthpayers Protect

Contact your Payer Support Manager

Emdeon Audit and Recovery Services

Contact your Payer Support Manager

Payer > Payment Management

From the table below, please select the phone number that corresponds to your solution.

Emdeon Printing and Fulfillment

800.804.7430

Emdeon Healthpayers USA Postage Cooperative

800.804.7431

Emdeon ePayment

800.804.7432

Emdeon eEOB

800.804.7433

Payer > Consulting Services

From the table below, please select the phone number that corresponds to your solution.

Emdeon Consulting Services

Contact your Payer Support Manager

Payer > Emdeon Government Services

From the table below, please select the phone number that corresponds to your solution.

Emdeon Real-Time

800.533.6869

Emdeon Hosted Real-Time

800.533.6869

Emdeon Patient Responsibility EstimatorSM

Contact your Payer Support Manager

Emdeon Third-Party Liability Analysis

800.797.1993

Emdeon Medicare Crossover

Contact your Payer Support Manager

Emdeon Provider WebConnectSM

Contact your Payer Support Manager

Emdeon CareComm

Contact your Payer Support Manager

Emdeon Utilization Alerts

Contact your Payer Support Manager

Emdeon Transform

410.428.5422

Emdeon Paper-to-EDI Conversion

866.858.8938

Emdeon Claims Connection

866.858.8938

Emdeon Claim Attachments

866.858.8938

Emdeon Workers' Compensation & Auto Medical eBills and Attachments

866.858.8938

Emdeon Electronic Remittance Advice

866.858.8938

Emdeon Advanced Claiming

866.858.8938

Emdeon Vision for Claim Management

866.858.8938

Emdeon Provider WebConnect

877.667.1512

Emdeon Fraud Prevention Services

877.453.7283

Emdeon Fraud Investigative Services

877.453.7283

Emdeon Clinical Integrity for Claims

Contact your Payer Support Manager

Emdeon Third-Party Liability Analysis

800.797.1993

Emdeon Printing and Fulfillment

800.804.7430

Emdeon Healthpayers USA Postage Cooperative

800.804.7431

Emdeon ePayment

800.804.7432

Emdeon eEOB

800.804.7433

Emdeon Consulting Services

Contact your Payer Support Manager

Pharmacy

From the table below, please select the phone number that corresponds to your solution.

Emdeon Clinical Exchange ePrescribeTM

866.379.6389

Emdeon ConnectTM

866.379.6389

Emdeon CardFinderTM

866.379.6389

Emdeon Edit®

866.379.6389

Emdeon Payer ComplianceTM

866.379.6389

Emdeon ReconciliationTM

866.379.6389

Emdeon Medicare DMETM

866.379.6389

Emdeon Medicaid DMETM

866.379.6389

Emdeon FluTM

866.379.6389

Emdeon RecoveryTM

866.379.6389

Emdeon Clincal Exchange eRX Network®

866.379.6389

Emdeon SelectRx SRP

866.379.6389

Emdeon Voucher On DemandTM

866.379.6389

Emdeon Commercial MedRxTM

866.379.6389

Emdeon Audit Advantage

866.379.6389

Provider > Dental Office

From the table below, please select the phone number that corresponds to your solution.

Dental Solutions

888.255.7293